Servicing was very rude , seemed as if they didn’t want to help . Dealer was making unnecessary racial jokes .

My experience with Walker Honda in Alexandria La was exceptional! Daniel Byles was my salesman and he was very professional and courteous. He absolutely made my transaction easy and enjoyable. The finance person was also excellent. I love my Passport and will definitely recommend the dealership and Daniel to all my family and friends! Thank you Walker Honda!

This is Kenny. My wife, Cheryl, and I bought a new 2026 Ridgeline Black Edition today from Walker Honda. Our Salesman was Lamuel Holmes. In my lifetime I have purchased three Honda vehicles. We’ve purchased a Civic, a CRV, and currently own a Passport. This was our first car buying experience at Walker Honda and by far was our best buying experience. Lamuel had a no pressure approach, was a great listener and once we talked, discussed the out the door number, a hassle free deal was made within minutes. Their finance man also had a no pressure approach and ... Read More

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Google - Oct 20, 2026

This is Kenny. My wife, Cheryl, and I bought a new 2026 Ridgeline Black Edition today from Walker Honda. Our Salesman was Lamuel Holmes. In my lifetime I have purchased three Honda vehicles. We’ve purchased a Civic, a CRV, and currently own a Passport. This was our first car buying experience at Walker Honda and by far was our best buying experience. Lamuel had a no pressure approach, was a great listener and once we talked, discussed the out the door number, a hassle free deal was made within minutes. Their finance man also had a no pressure approach and was great to work with. I definitely give both of these men a five star rating. I left the dealership with a great deal, a great truck and a smile on face.

Dropped my car off today for a price check on a valve cover gasket replacement, AC compressor, and a instrument panel for my drivers seat. Now Im stuck paying 530 dollars for a valve cover gasket replacement because when I got the price check for it I said okay. I didn’t realize that okay means to go ahead and do the replacement and make me pay 530 dollars when I already specified that I only wanted a price check. There shouldn’t be any miscommunication or assumptions when it comes to a price tag like that. I’m a college student ... Read More

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Google - Oct 14, 2026

Dropped my car off today for a price check on a valve cover gasket replacement, AC compressor, and a instrument panel for my drivers seat. Now Im stuck paying 530 dollars for a valve cover gasket replacement because when I got the price check for it I said okay. I didn’t realize that okay means to go ahead and do the replacement and make me pay 530 dollars when I already specified that I only wanted a price check. There shouldn’t be any miscommunication or assumptions when it comes to a price tag like that. I’m a college student and can barely afford to even get my car back now. If I could leave a 0 star I would.

Daniel Byles went out of his way to help me replace my Honda Pilot after my accident. He helped me get the vehicle I needed quickly and at a great price! Thanks Daniel and Walker for great service!!

Daniel Byles was very helpful in our search for a new vehicle. He assisted greatly with test drives and was very knowledgeable of both vehicles we were interested in. We are very happy with our purchase!

Daniel Byles handled our purchase very professionally and courteously. He answered all our questions and concerns promptly and efficiently and worked with us to give us a great deal. We really appreciate him.

She’s the best I highly recommend Mikie and I will be back to do business with you❤️❤️💯💯

I had such a wonderful experience working with Miss April Clark! She was incredibly patient, kind, and helpful throughout the entire process of helping me find my brand-new car. As a first-time car buyer, I had a lot of questions, but Miss April took the time to explain everything to me in detail and made sure I understood what I was getting into. I truly appreciate the time, effort, and genuine care she put into helping me. She made what could have been a stressful experience feel comfortable and positive. I’m so grateful for her help and absolutely love ... Read More

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Google - Aug 14, 2026

I had such a wonderful experience working with Miss April Clark! She was incredibly patient, kind, and helpful throughout the entire process of helping me find my brand-new car. As a first-time car buyer, I had a lot of questions, but Miss April took the time to explain everything to me in detail and made sure I understood what I was getting into. I truly appreciate the time, effort, and genuine care she put into helping me. She made what could have been a stressful experience feel comfortable and positive. I’m so grateful for her help and absolutely love my new car! Thank you so much, Miss April, for making my first car-buying experience such a great one! ❤️

I purchased a Ridgeline sports Trail on July 1, 2026. I must say that if possible, I would never purchase from another Honda dealership. They were A+ across the board. I have mobility health issues which they accommodated me without hesitation, professionally, and were not aggravated about it at all. They were also not aggravated about dealing with me mainly through mobile devices. They dealt with me and helped me throughout the entire process, without hesitation where I only had to make one trip to pick up my vehicle. if I could give more stars I would. Thank you to the entire ... Read More

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Google - Jul 8, 2026

I purchased a Ridgeline sports Trail on July 1, 2026. I must say that if possible, I would never purchase from another Honda dealership. They were A+ across the board. I have mobility health issues which they accommodated me without hesitation, professionally, and were not aggravated about it at all. They were also not aggravated about dealing with me mainly through mobile devices. They dealt with me and helped me throughout the entire process, without hesitation where I only had to make one trip to pick up my vehicle. if I could give more stars I would. Thank you to the entire team at Walker Honda in Alexandria. Thanks again to you guys and women PETER D.

Gavin williams hooked me up with my first truck! everything was professionally done and they even stayed after close to make sure i was taken care of

Loved working with Daniel Byles ! Super helpful and informative not pushy ! Best car buying experience ever!

Spoke with Chris and Ryan they were great. Walked out and could not be happier. Chris was Extremely respectful and went over and beyond to meet my needs.

Lamuel is by far the best salesman! He will go above and beyond for his customers.

This was the easiest car buying experience I've EVER had! Go see them they WILL make it the easiest and best experience EVER!!

Daniel Byles did a great job of taking care of me while trying to decide what to get. It had been several years since I owned a vehicle and it was time! Thank you for being so honest and helpful. Thank you for the great experience DannyB!

The best car buying experience EVER! Go by and see them, they're worth the drive!!!

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Just recently bought a new 2026 Honda Pilot, and my family and I are loving this suv. We are extremely happy with our purchase. Daniel Byles was the one who helped us, and he made the process so easy. This is my second Honda and vehicle through Walker. I definitely recommend Walker and Daniel for anyone looking for a new vehicle. Thank You Daniel.

Been using this place for a little over two years now and have had fantastic experiences. Recently, I totaled my vehicle and Mr. Holmes was one of the first to check on me after my accident and then quickly got me into my new vehicle!! He is the best out there in my opinion!!! I have much love for my Walker Honda crew!

I'm disliking the fact that all major dealerships are owned by the same group!

When you wanting to purchase a car ask for saleman Mr Kendrick Veal and Mr Scott are great people if any of my family are friends need a car this would be the place to go ..

Kayla went above and beyond for us! Will use her again and will be recommending her to anyone looking for a vehicle.

Kayla Wiley at Walker Honda made buying a vehicle seem so easy! She was incredibly kind, knowledgeable, and patient with us. I don’t think the word “no” is in her vocabulary- everything we asked for, she made it happen! She went above and beyond for us and I can’t even find the words to express how thankful I am for her. If you are reading reviews trying to figure out where to start, stop searching and call Kayla!!

A great team works at the walker Honda dealership. Real people that show both professionalism and care. They will get you squared away. Look for Josh Breimel if you can, he can help you find what’s right for you! Sorry I can’t forget Gary Johnson in finance, a knowledgeable man with a lot of experience and he’s still a grounded man that isn’t fake.

Daniel Byles A++ a very... very... very attentive, responsible, and respectful person. He maintains excellent communication with people, he help you with everything. He exceed my expectations... Ask for him!!! You'll be in good hands, I assure you.

I just completed a car purchase at Walker Honda last week and I wanted to take a moment to recognize my salesman, KD. In an industry where customers often feel pressured or overlooked, KD was a refreshing exception. He responded promptly to my online inquiry, took the time to truly listen to what I wanted, and — most importantly — he delivered on it without trying to redirect me toward something I never asked for. His professionalism and customer-first approach made this one of the best car-buying experiences I’ve had. Walker Honda is lucky to have him on their team. I’... Read More

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Google - Apr 6, 2026

I just completed a car purchase at Walker Honda last week and I wanted to take a moment to recognize my salesman, KD. In an industry where customers often feel pressured or overlooked, KD was a refreshing exception. He responded promptly to my online inquiry, took the time to truly listen to what I wanted, and — most importantly — he delivered on it without trying to redirect me toward something I never asked for. His professionalism and customer-first approach made this one of the best car-buying experiences I’ve had. Walker Honda is lucky to have him on their team. I’m a first time Honda owner and let me tell you KD has set the bar moving forward!! Please don’t hesitate to ask for KD!! He is awesome!!

I just completed a car purchase at Walker Honda last week and wanted to take a moment to recognize my salesman, KD. In an industry where customers often feel pressured or overlooked, KD was a refreshing exception. He responded promptly to my inquiry, took the time to truly listen to what I wanted, and — most importantly — he delivered on it without trying to redirect me toward something I never asked for. His professionalism and customer-first approach made this one of the best car-buying experiences I’ve had. Walker Honda is lucky to have him on their team.

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Friendly fast and good deal

Purchased a 2024 Honda CRV hybrid from them two years ago. Complained to them about the loud noise it made due to it being a hybrid, one of the service reps told me there's nothing they can do for this, suggested that I just trade it in, how insulting that was. Purchased and paid about $2,300 for an extended warranty through LDS, a few weeks later found that Honda offered a Honda care warranty with with more miles and years of coverage for $1400 which was not offered to me by Walker so so I canceled LDS got a refund and purchased ... Read More

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Google - Mar 1, 2026

Purchased a 2024 Honda CRV hybrid from them two years ago. Complained to them about the loud noise it made due to it being a hybrid, one of the service reps told me there's nothing they can do for this, suggested that I just trade it in, how insulting that was. Purchased and paid about $2,300 for an extended warranty through LDS, a few weeks later found that Honda offered a Honda care warranty with with more miles and years of coverage for $1400 which was not offered to me by Walker so so I canceled LDS got a refund and purchased the Honda care warranty through a dealer in another state, finance person at Walker told me that Honda care was not a good as good warranty as LDS, the reason that most dealers in this area offer LDS is because they receive a very large commission even though there are better Warranties that can be purchased directly through the automobile companies. Also purchased a tire, rim, dent and windshield warranty from them for over $600, my wife hit a piece of concrete and ruined the tire, she had forgot we purchased this warranty and Walker didn't even bother to look it up on their records and didn't get prior approval so it was denied. Another time had a nail in the tire which couldn't be repaired, the rep said the tire was worn too much so that claim was also denied. This was the first and last vehicle I will ever buy through Walker. From my experience they do not try to help their customers. The car was totaled about a month ago and we purchased a 2026 Hyundai Tucson from Giles Hyundai in this area with a much better warranty and many more options, plus the dealership gives you a 200K miles warranty on the powertrain if you have it serviced there every 7500 miles.

I had a great experience at Walker Honda. Brian Norman was my salesman, and he truly went above and beyond. He was knowledgeable, patient, and made the entire process easy without any pressure or games. Gary in finance was also fantastic. He explained everything clearly and made what’s usually the most stressful part feel straightforward and smooth. Every person I interacted with at the dealership was friendly and professional. Highly recommend Brian, Gary, and the entire Walker Honda team!!

If I could give Honda zero stars, I most definitely would. When I brought my vehicle to get an oil change Dec. 01,2025 everything on the Honda Multi- Point inspection checklist was checked green for satisfactory. Meaning all fluids and brakes were good. The next day one of my lights came on so I called Honda. One of the workers called me back later in the day stating it would be $240.00 to inspect my vehicle to find out what’s wrong with it. I stated to the worker that the light wasn’t on until after the oil change. She said ... Read More

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Google - Jan 13, 2026

If I could give Honda zero stars, I most definitely would. When I brought my vehicle to get an oil change Dec. 01,2025 everything on the Honda Multi- Point inspection checklist was checked green for satisfactory. Meaning all fluids and brakes were good. The next day one of my lights came on so I called Honda. One of the workers called me back later in the day stating it would be $240.00 to inspect my vehicle to find out what’s wrong with it. I stated to the worker that the light wasn’t on until after the oil change. She said there was nothing she can do. I thought to myself maybe it’s just the weather since everything on the multi- point checklist checked off green. Days later my vehicle started smoking. Honda wasn’t topping off the coolant which caused the radiator to have to be replaced. I was charged 1,348.90. I was at honda from 7:48am until close. When I left with my vehicle I was scared for my life and didn’t feel safe. The workers at Honda are lazy please, please, please for your own safety do not let them touch your vehicle. Over price, take forever and most definitely will destroy your vehicle from negligence then blame the customer.

I DO NOT recommend this dealership at all!!! They screwed me over so bad on a vehicle. And they never answer the phone when you call.

Had a great experience I purchased my car it was a fantastic experience and a great deal love my new suv

We have purchased a couple vehicles with Walker. Good people.

Awesome sales experience with Mr. Will Godfrey

Great and fast service ! Walker Will

Fast and professional

I do not recommend this place to touch your tires. Last year 2024, I came here multiple times due to my tire light coming, on they could never figure out what the problem was. I told my dad about what was going on he told me about a place to take it down the road. So I brought my car to the place my dad recommended to me and he pulled the car in checked my tires, brought it back out said that the Honda place put too much air in the tires so he let out some of the air ... Read More

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Google - Sep 25, 2025

I do not recommend this place to touch your tires. Last year 2024, I came here multiple times due to my tire light coming, on they could never figure out what the problem was. I told my dad about what was going on he told me about a place to take it down the road. So I brought my car to the place my dad recommended to me and he pulled the car in checked my tires, brought it back out said that the Honda place put too much air in the tires so he let out some of the air and I was good to go. My tire light never came back on after that. Yesterday September 24, 2025 I brought my car to Walker Honda to get an oil change and they recommended a tire rotation. So I got those done and 3 other things. The only thing I got done dealing with tires was the rotation. My tire light was not on when I left the Honda place and I got to about the car wash, and the tire light popped on. So I turned back around brought it back and I told them I just left and that my tire light came on not long after I left. The service advisor asked me if the light was on when I came in I said no. She brought it back to the technician, and when the service advisor brought it back to me she said the tech told her that he “didn’t know how to calibrate it” after the rotation. I left with the light off at about 2:40 drove back to work. I left work at 5:24 and the tire light came back on at 5:26. I’m just not understanding, how the Honda techs are having so many problems figuring out the tires. So once again. I do not recommend you to take your vehicle to Walker Honda if it has anything to do with tires.

My aunt, Catherine Roberts, had work done at Walker Toyota. Her service advisor was Chance Menard, and he couldn't have been nicer! He car is older, and she was having problems with her thermostat and one of the doors. They found that her battery was also bad, and they replaced several belts that were worn. She couldn't have been happier! Auto Shield, on the other hand, paid for nothing. Thank you for your service, and Chance, you rock!

Excellent, quick service on my new truck!

The service department is horrible!!! They charged me an arm and a leg to replace my alternator , it went out and now they don’t want to fix it and it has a warranty!! If I could give 0 stars I would. The sales representatives sale raggedy cars to the customers soon as you get the car something wrong. Do not buy cars from walker Honda!!!!

My granddaughter and I visited Walker Honda on June 25, 2025, and met with Ms April Clark. Ms Clark was very pleasant, most kind and very knowledgeable about the Kia K5 and Sportage my granddaughter was looking to purchase. We could not have been in more capable hands. It was unfortunate Walker did not have the Kia K5 she was interested in therefore, we ventured to another Kia dealership. I would recommend Ms Clark to anyone looking for a Kia auto or SUV. I am sorry we were unable to purchase with her, my granddaughter and I felt bad about it. However, ... Read More

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Google - Jun 30, 2025

My granddaughter and I visited Walker Honda on June 25, 2025, and met with Ms April Clark. Ms Clark was very pleasant, most kind and very knowledgeable about the Kia K5 and Sportage my granddaughter was looking to purchase. We could not have been in more capable hands. It was unfortunate Walker did not have the Kia K5 she was interested in therefore, we ventured to another Kia dealership. I would recommend Ms Clark to anyone looking for a Kia auto or SUV. I am sorry we were unable to purchase with her, my granddaughter and I felt bad about it. However, we didn't have much time to continue looking and had to make a decision. I will definitely recommend anyone to Walker Kia dealership and suggest they look up Ms April. Thank you again Ms Clark, everything we asked about the K5 and Sportage you could answer and guided us. We wish you all the best in the future and know you will put many people in a Kia.

We've bought 2 vehicles in the last year. Great folks, Lamuel is the man for sales, and Emily is the service Queen

My wife woke up this morning to a low tire pressure light. We assumed it was probably a nail and dropped it off at Walker to be patched since we had some other things needing to be taken care of. Sometimes later that morning my wife calls to tell me she was contacted by Walker to tell her the tire could not be patched because their patches were too big and the nail was too far outside the tread. When I arrived that afternoon to pick the vehicle up I asked that the old tire be placed in the back ... Read More

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Google - Jun 20, 2025

My wife woke up this morning to a low tire pressure light. We assumed it was probably a nail and dropped it off at Walker to be patched since we had some other things needing to be taken care of. Sometimes later that morning my wife calls to tell me she was contacted by Walker to tell her the tire could not be patched because their patches were too big and the nail was too far outside the tread. When I arrived that afternoon to pick the vehicle up I asked that the old tire be placed in the back of her vehicle. When I got home to inspect the tire I was shocked to find the only nail almost dead center of the tire. I can't come to any other conclusion than my wife was lied to in order to sell a tire and Walker didn't expect us to ask for the tire back. I'd like someone to contact me about this.

I took my van to Walker Honda. I told them the problem was the power steering. They diagnosed it as the entire power steering pump needing to be replaced. The charge was going to be $1600+ for parts and labor. And an additional $100+ to flush the whole system. I told them I would not be able to pay that at this time, and I picked up my car. They charged me $233 just to diagnose the issue. I immediately took it to a local mechanic. The real problem was a loose O ring on the power steering system and for $240, the local ... Read More

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Google - Jun 16, 2025

I took my van to Walker Honda. I told them the problem was the power steering. They diagnosed it as the entire power steering pump needing to be replaced. The charge was going to be $1600+ for parts and labor. And an additional $100+ to flush the whole system. I told them I would not be able to pay that at this time, and I picked up my car. They charged me $233 just to diagnose the issue. I immediately took it to a local mechanic. The real problem was a loose O ring on the power steering system and for $240, the local mechanic fixed the actual issue AND flushed my system for me. I should receive a refund for the $233 they took from me to wrongly diagnose my car's issue!

great

Walker Honda has great customer service!I just wanted to thank Michelle Bertolino and the service staff for stellar service last week. They performed a repair on my left front strut. Michelle made sure all was covered by my warranty and the service dept. even changed the right front strut just to be safe! Michelle kept me informed and even stayed late on a Friday to make sure I got my car for the weekend! I also want to shout out super sales rep Lamuel Holmes, who sold me the car, for checking with me to make sure I was ... Read More

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Google - Jun 10, 2025

Walker Honda has great customer service!I just wanted to thank Michelle Bertolino and the service staff for stellar service last week. They performed a repair on my left front strut. Michelle made sure all was covered by my warranty and the service dept. even changed the right front strut just to be safe! Michelle kept me informed and even stayed late on a Friday to make sure I got my car for the weekend! I also want to shout out super sales rep Lamuel Holmes, who sold me the car, for checking with me to make sure I was taken care of. I was! Thanks Walker!

My salesman Kendrick was fantastic and did a great job. He was very helpful, polite, and very nice. I bought my vehicle from Walker Honda.

Manager Allan extremely unprofessional. Yells at workers in front of customers. Needs new management please

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Wayne purchased a vehicle from Will Godfrey and it was a smooth process. Loved the attention and positive attitude to all questions and concerns.

Great service, on time, and professional

Went with a friend to buy a new Odyssey van today and worked with Courtney Roberts. What a great experience! He and his sales manager, Tony Free, were kind, attentive and went out of their way to earn my friend's business. Without reservation, it was the best car buying experience I have ever had.

A waste of time.

Always good service and outstanding employees!

Mom and I visited Walker Honda again today 2/18/25 to have my transmission drained and refilled…SAME GREAT SERVICE! I had two recall issues addressed at this dealership today on my 2015 Honda Accord that I recently purchased. Miss Emily in the service department was a true champion of customer service. I showed up at 1 pm for my service…she was waiting and we were in and out within an hour. She spoke with my mom like she was her mom…so refreshing! While waiting in their customer waiting area my mom and I enjoyed some Community Coffee freshly prepared by Josh…... Read More

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Google - Feb 4, 2025

Mom and I visited Walker Honda again today 2/18/25 to have my transmission drained and refilled…SAME GREAT SERVICE! I had two recall issues addressed at this dealership today on my 2015 Honda Accord that I recently purchased. Miss Emily in the service department was a true champion of customer service. I showed up at 1 pm for my service…she was waiting and we were in and out within an hour. She spoke with my mom like she was her mom…so refreshing! While waiting in their customer waiting area my mom and I enjoyed some Community Coffee freshly prepared by Josh…one of their sales reps. Josh was quite personable as well as genuine and we had a wonderful conversation along with another customer who was waiting as well. It’s employees like this that build businesses that last… Employees usually reflect their leadership…speaking volumes… JOB WELL DONE! I will sing nothing but praise for y’all for years to come and will be back for service as well. Sincerely, Chris Fertitta

If I could leave zero stars I would. Worst experience I’ve had with Walker Honda and I will never spend another dime there. My 2017 Accord starting making a noise while driving so I got it towed there. When I spoke to the service department I explained what was going on and asked them to please take a look at it but DO NOT start any work to it before consulting with me first. I did not want to put a lot of money into this vehicle due to its age & miles. I also asked for a diagnostic reading ... Read More

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Google - Jan 28, 2025

If I could leave zero stars I would. Worst experience I’ve had with Walker Honda and I will never spend another dime there. My 2017 Accord starting making a noise while driving so I got it towed there. When I spoke to the service department I explained what was going on and asked them to please take a look at it but DO NOT start any work to it before consulting with me first. I did not want to put a lot of money into this vehicle due to its age & miles. I also asked for a diagnostic reading to be done so I could know everything that was wrong. Well the mechanic hears it and “thinks” it’s the timing belt. So I get that call stating the price to fix it and what parts I needed. They call me 3 days later to let me know that my car is “fixed” and ready for pickup but now the rod bearing is out. So I go to pick up my car it’s making “the same exact noise” it was when I brought it. So of course they got $1,680 dollars out of me and the car is worse than before I brought it. Obviously this is not my first bad experience with Walker Honda as you can read my post from 10 months ago. I will never spend another dime there and I’ll try my best to have everyone I know avoid that nightmare of a place. That is why I ended up trading my car in (getting it paid off) and purchasing a new one elsewhere. Absolutely terrible experience with service department. I brought my civic over there due to the alarm going off on its own periodically throughout the day and night. I go over there the first time, they can’t find anything wrong with it so they send me home. The alarm continues to sound on its own, so I make another trip over there. Luckily this time it does it while we are in the shop, so they are able to diagnose it. We leave it there while they try and see what needs to be done. Literally nine hours later they call and tell me we could come pick it up that they need to order a sensor for the “back driver door.” It will be a week/week and a half before the part comes in, once it comes in we can make an appt to have it installed. So a week or so later, the part comes in, we now make our 4th trip over there. After the car has been there from 8am-4pm they call and say they ordered the wrong part, they ordered the opposite side door by mistake so they would have to order the right one and it would be a week to week and a half yet AGAIN. They assured us when the part comes in they will install it while I wait that it will only take 15-20 min. So I go yet again for the right part to be installed at the time of my scheduled appointment, I ask how long it will take and state the time frame I was given. It was as though that was going to be impossible. So as you probably already know a hour and a half later my car is “ready”. Now keep in mind I live about 45 min from this dealership so it wasn’t just a hop, skip and a jump each trip I had to make.

I must say these people worked to get me in what I wanted and I love it!!I request anyone to go there and ask for will!!!He is amazing a little crazy but I love the sense of humor. Also, he had this other guy that worked with him and he was also just as amazing as him thank y’all for everything. I love my car and wouldn’t trade it for the world. Thanks again, Kayla.

Great place with great sales people and even better deals!

Very friendly staff.

Amazing service! Will be going back and also will be recommending Jacob Waddell. He help me so much and went out of his way to make sure I could get the perfect car for me!!

I had my oil changed from outside the Honda dealership for the first time today. Walker Honda had previously serviced my car. I was informed today that a zip-tie had to be cut off my skip plate and was missing all the back screws. The zip-tie was holding the front on but nothing was holding the back. I was never notified that they lost parts to my car, nor was I asked to replace any. This is wrong!

I’m the wife of Shondelle and IM STEPHANIE HUMPHREY…I came to walker honda this morning 10/28/24 to get an oil change and possible front end alignment. However a guy(New Staff) had me pull up and I explained to him my concerns and what I needed to get done. I also informed him that my last two visits had been very unacceptable due to somethings being left in the red and the staff saying it wasn’t a problem EVERYTHING IS FINE, RED MEANS NEEDS IMMEDIATE ATTENTION, the guy understood and stated he would let someone know and SOMEONE ... Read More

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Google - Oct 28, 2024

I’m the wife of Shondelle and IM STEPHANIE HUMPHREY…I came to walker honda this morning 10/28/24 to get an oil change and possible front end alignment. However a guy(New Staff) had me pull up and I explained to him my concerns and what I needed to get done. I also informed him that my last two visits had been very unacceptable due to somethings being left in the red and the staff saying it wasn’t a problem EVERYTHING IS FINE, RED MEANS NEEDS IMMEDIATE ATTENTION, the guy understood and stated he would let someone know and SOMEONE will come check me in. I literally stood there while other cars was being checked in until I’m like HELL NO AM I BEING SKIPPED, 1 guy kept asking did I talk to anyone like 5x WELL DUHHHHHHH YOU THINK IM JUST HERE LOOKING IN YALL FACE WITH NOTHING TO DO, another guy asking to buy my damn car, another guy talking about SHE NEW GIVE HER A MIN, mind you my damn car was already in position to just go to the back BUTTTTT a lady checked the car in BEHIND ME, ONSIDE OF ME and I STILL HAVEN’T BEEN CHECKED IN YET. At this point IM THINKING IS IT BECAUSE IM BLACK🙄🙄??? Another lady heard me fussing and stated I THOUGHT YOU WAS CHECKED IN ALREADY, by this time IM PISSED, HIGHLY UNSET AND TOLD THEM NEVER MIND I DON’T WANT ANYTHING DONE, HOW DO I GET OUT OF HERE, I didn’t even wait for a response I LET MYSELF OUT AND WENT TO WALMART FOR SERVICE….it had about 6 staff just standing around having a funky good MORNING doing whatever and BOOM IM THERE LOOKN CRAZY WATCHING CARS SKIP ME WHEN I WAS THERE BEFORE THEM.

I bought a pre owned white Honda CRV with 13,000 miles. There were places the paint was messed up. I was reassured that they would fix the paint. That was over a year ago. I called several times and was told the guy that did the painting was sick. I paid a lot of money for a car I would not have bought because of the paint. I have purchased 4 Hondas from Walker but this one is my last. And I will let others know not to trust that dealership

Today (July 5) the dealer website says they're open 8 - 6, but no one answers the phone (tried at least 4 times). It's normal at Walker to never actually talk to someone (always have to leave a message since they never have people answering the phone). Honda's idiotic chatbot (aka Customer Care Team Chat) was not able to provide an answer about whether the dealer was open after 9 or 10 attempts at typing the question. Walker, what's so hard about putting a message on your phone system if the dealership's not open? Or having someone answer the phone? Or ... Read More

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Google - Jul 5, 2024

Today (July 5) the dealer website says they're open 8 - 6, but no one answers the phone (tried at least 4 times). It's normal at Walker to never actually talk to someone (always have to leave a message since they never have people answering the phone). Honda's idiotic chatbot (aka Customer Care Team Chat) was not able to provide an answer about whether the dealer was open after 9 or 10 attempts at typing the question. Walker, what's so hard about putting a message on your phone system if the dealership's not open? Or having someone answer the phone? Or keeping your website updated if the dealer's not open?

On 5/6/2024 at 7:45 I came to Walker Honda in Alexandria, LA to get my 2022 Honda Accord Sport battery replaced. About 2 miles after leaving, my car showed a “charging system problem” warning sign. I immediately took the car back. I spoke with Michelle B. At that time, she and a man she said has been working for over 40 plus years opened the hood of my car and used a machine to check codes according to her. She then said that the sensor was just loose and that whenever she plugged it in tighter, the warning light went off. I told her then ... Read More

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Google - May 7, 2024

On 5/6/2024 at 7:45 I came to Walker Honda in Alexandria, LA to get my 2022 Honda Accord Sport battery replaced. About 2 miles after leaving, my car showed a “charging system problem” warning sign. I immediately took the car back. I spoke with Michelle B. At that time, she and a man she said has been working for over 40 plus years opened the hood of my car and used a machine to check codes according to her. She then said that the sensor was just loose and that whenever she plugged it in tighter, the warning light went off. I told her then that I was not trying to be rude, but I wanted to know did they actually check it or just reset the warning light. Michelle herself then said, the mechanic said everything should be fine that the little handheld computer thing didn’t throw off any codes. The light was off. I drove again 5 miles and it come back on. I then tried to call multiple times and couldn’t get answer. I drove back as I have already missed the days worth of work to have my car repaired and I live an hour way. I get to Honda and now she says, the mechanic said if it showed that warning again it would be the sensor and it would need replacing and it costs $549.00. He wouldn’t charge me for the labor only the part. I then told her, I don’t understand how or why it would be on me to have to pay or use my extended warranty to cover it when all of the time before it never showed that warning sign or ever was a problem before, even with the old battery that had a weak or dead cell. And she stated that’s because it had nothing to do with the power of battery. It’s just failed. But earlier everything looked fine and passed the test which was told to me by Michelle according to the mechanic. I then repeatedly told her I understand what she’s saying that she isn’t understanding what I was saying. Even with the old “weak or dead cell” battery whenever it was fully charged I never got that “charging system warning” until Honda replaced my battery. That’s when she then tries to say it looks like the connection could have been tampered with. Instead of Honda owning up to their mistake, she call out her service manager David to try to undermine me. He then goes and talk to mechanic that replaced my battery and comes back and says he claims all connections to be fine. Only after I mentioned I would contact BBB and FTC does Honda agree to pay my deductible on my extended warranty to replace the sensor. I truly discern in my heart Walker Honda in Alexandria is doing bad business practices. Looking under my hood today, they broke the covering around my batter and bent the posts on my battery.

Walker needs to hire enough people to answer the phones! People shouldn't have to leave a message just to schedule a service appointment. 9 out of 10 times you call Walker you're not going to reach a person, but will have to leave a message. What's the matter Walker?

We got a newer suv 2022 frist time my wife went in to walker Honda For A oil change with 30,000 miles and other woman was in waiting room and said thay did same to them thay try to get her flush her transmission and other things that end up being 2500 dollers. And so everone I tell everone to do not go there I buy brand new trucks regularly and ford hixson never have any of them problems there thay do not try to get single woman to do all kind stuff added yall stop coming up with high price things woman ... Read More

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Google - Feb 8, 2024

We got a newer suv 2022 frist time my wife went in to walker Honda For A oil change with 30,000 miles and other woman was in waiting room and said thay did same to them thay try to get her flush her transmission and other things that end up being 2500 dollers. And so everone I tell everone to do not go there I buy brand new trucks regularly and ford hixson never have any of them problems there thay do not try to get single woman to do all kind stuff added yall stop coming up with high price things woman don’t need So we will start using hixson ford for our Honda

I had an appointment schedule for 8am today. Yes, it is Labor Day but I scheduled the appointment for today last week and received an email confirmation and also received a reminder text last night. Got to Honda this morning and Honda was closed, there was also 6 other customers who also has appointments this morning waiting , I took pictures, only to find a closed sign on the door. If you were going to be closed today then I should not have been able to schedule an appointment for today. This is very bad customer service, then I tried to schedule ... Read More

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Google - Sep 4, 2023

I had an appointment schedule for 8am today. Yes, it is Labor Day but I scheduled the appointment for today last week and received an email confirmation and also received a reminder text last night. Got to Honda this morning and Honda was closed, there was also 6 other customers who also has appointments this morning waiting , I took pictures, only to find a closed sign on the door. If you were going to be closed today then I should not have been able to schedule an appointment for today. This is very bad customer service, then I tried to schedule an appointment for tomorrow and have to wait til later this week. Corporate Honda will hear about this.

They attempted to charge my mother $587 to change 6 spark plugs. Make sure you get an estimate in writhing before getting work done with them. Its obvious they attempted to take advantage of a widowed elderly woman. However, if you need some snake oil you have found your place to shop. Edit: forgot to mention before i got involved they tried to sell her a engine rebuild/replacement.

Never buy a Honda. Changed oil and added brake fluid. Labor cost was over $100.00.

I had scheduled an appointment for 12:00 pm and received an email stating my appointment was at 7:30 am, I left a message with the service department to get the time changed to what I had originally had it scheduled but no one returned my call. I brought my car in at 7:30 to get the mirrors changed and the windshield washer fixed. At 1:30 I call to find the status of my car and was told the service techs were at lunch and they would let me know. At 2:15 they returned my call and I was told that my car would be ready ... Read More

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Google - Dec 17, 2022

I had scheduled an appointment for 12:00 pm and received an email stating my appointment was at 7:30 am, I left a message with the service department to get the time changed to what I had originally had it scheduled but no one returned my call. I brought my car in at 7:30 to get the mirrors changed and the windshield washer fixed. At 1:30 I call to find the status of my car and was told the service techs were at lunch and they would let me know. At 2:15 they returned my call and I was told that my car would be ready by 5 and that they hadn’t even started on it. At that time I advised them I was coming to pick my car up. When I got to the dealership I tried talking to the service Manager and explain to him, he advised me “if I could do a better job then I needed to come up there and do it myself”. I did not raise my voice I told him to bring me my car. On top of my car being there for 7 hours and not being touched, the customer service that I received from the service manager was very unprofessional, disrespectful and just plain RUDE! He definitely has no customer service. He said that I had an attitude and was targeting his employees. After 7 hours of them having my car and nothing being done am I the one to blame? I made an appointment and expected it to be fixed. He also advised me that by making an appointment it is only a scheduled appointment and does not guarantee that my vehicle is going to be fixed at that time. That has never been explained to me before. What’s the point in making an appointment? Majority of the time I wait on my vehicle, my family is working. The last time I was there for an oil change I waited 3 hours. I have purchased 4 new vehicles from Walker Honda and have never received the unprofessionalism that I received today.

Horrible dealership! Sold me a Civic with bad AC and a bent rim. Their 15 point inspection are only words! They didn't check anything! I came for the name and service, don't make the same mistake I did!!!

Very unfortunate experience with the Service department. First of all my wife spent half a day there on an “appointment” that they scheduled. Being there 5 hours for an oil change doesn’t really seem like an appointment at all. Worst of all we pay for HondaCare and had our vehicle serviced at this Honda dealership and we paid full price for the service. I was later told that we had to tell them (unprompted) that we pay monthly for HondaCare in order to get the services that we ALREADY PAY FOR. When I called and spoke to service person she ... Read More

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Google - Jun 29, 2022

Very unfortunate experience with the Service department. First of all my wife spent half a day there on an “appointment” that they scheduled. Being there 5 hours for an oil change doesn’t really seem like an appointment at all. Worst of all we pay for HondaCare and had our vehicle serviced at this Honda dealership and we paid full price for the service. I was later told that we had to tell them (unprompted) that we pay monthly for HondaCare in order to get the services that we ALREADY PAY FOR. When I called and spoke to service person she said I should have been told that I had to tell any service department about HondaCare when I leased the car a year ago at a different dealership. Further there was no offer of reconciliation in anyway - no credit for future or any other form of anything other than sorry that you didn’t know. Seemed like a poor way to do business with people who ONLY buy Honda cars. Make sure you over communicate and ask all necessary questions - my experience is that they aren’t going to help. Can’t say I won’t be back because there aren’t a lot of options here - but if I can avoid it I certainly will.

We had a 9am appointment for an oil change. Got here and a couple of people still waiting. Now, it’s 12:24 and still not ready. Everyone else who had 10 am or 11 am for oil change has already left. Any of the Walker businesses in Alexandria in my opinion are not even an option for us to try and have business with already before this. For sure now we will take our business elsewhere and hope other people see this and choose a different place to handle their business. I understand times are tough especially when people don’t show up ... Read More

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Google - May 30, 2022

We had a 9am appointment for an oil change. Got here and a couple of people still waiting. Now, it’s 12:24 and still not ready. Everyone else who had 10 am or 11 am for oil change has already left. Any of the Walker businesses in Alexandria in my opinion are not even an option for us to try and have business with already before this. For sure now we will take our business elsewhere and hope other people see this and choose a different place to handle their business. I understand times are tough especially when people don’t show up to work but at least let us know it might be longer so we can use transportation services if we need to be somewhere else. This is ridiculous!!! Again this is my opinion

I feel like I've been cheated but not in the way you expect. I've grown up to believe that car dealerships were there to talk you into something you didn't want at a price you couldn't afford. But here they don't even try. The lady that was supposedly a salesperson just said "sorry can't help ya" while I was looking to do a trade in and payment plan. Thanks for all the help you didn't give me today.

Aweful, just aweful. If you have a problem with your vehicle it would be in your better interest to just fix it yourself. It wasn't even the fact that at one point I had to tell the receptionist "leave me on hold, I have 0 trust that the service department will return my call." The real kicker to me was after I picked up my vehicle 5 days later and the exact same problem happened again within 15 minutes of leaving their location. Solid $300 repair bill to have them babysit my car and not fix anything.

Was scheduled days in advance to see a vehicle on Saturday(being that I work doing the week and can’t see it). I get there and told that they have already sold it the day before. Wasn’t even courteous enough to let me know so I wouldn’t have to waste my time when the vehicle I was scheduled to see wasn’t even there. What kind of business practice is going on where you sell a vehicle from under someone when you made an appointment with prior? This is going to make me reconsider going to Walker ... Read More

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Google - Dec 4, 2021

Was scheduled days in advance to see a vehicle on Saturday(being that I work doing the week and can’t see it). I get there and told that they have already sold it the day before. Wasn’t even courteous enough to let me know so I wouldn’t have to waste my time when the vehicle I was scheduled to see wasn’t even there. What kind of business practice is going on where you sell a vehicle from under someone when you made an appointment with prior? This is going to make me reconsider going to Walker for any purchase if that’s how they do customers

DO NOT come here! Just find a Honda in Texas. Oil change took 4+ hours (with an appointment), with 2 kids in tow waiting hours is a nightmare. I made an appt online for a car window to be fixed and get there (drive an hour) to be told they can’t do it today, maybe they could get to it Monday. This Honda will NEVER get my business against

Take a mechanic with you.

Do NOT purchase a vehicle from this place. Had a horrible experience with Grant Fralick, Sales Manager. He was rude to myself and my husband. They have lost business from myself and my family.

Came in for an oil change, tire rotation, and safety recall. After approx 2 hrs, the only thing that had been done was the “ordering” of a part for the safety recall. I actually made an appointment for this work. They offered to comp the oil change for wasting 2 + hours of my time. Horrible service!

Terrible service, I wouldn’t recommend them to anyone. Took my vehicle in for repairs they never repaired anything, told me my vehicle was fixed and they know that it wasn’t, and then charged me. You are better off taking your vehicle somewhere else for Honda services trust me. Its actually pretty sad that the Ford dealership is taking care of everything.

TERRIBLE! Absolute worst Honda in the state. Had a serious issue starting my car & they didn't even bother to check it! They'll take almost two hours to change your oil while trying to get you to buy unnecessary tires that they don't even have in stock or your filter. Bs artists at best. Make the drive if you can to the Community Honda in Lafayette. MUCH better service & quicker as well. Also, no bs add ons to juice up your bill.

Do not recommend anyone to do business with this company. They lied about bent rods not being covered under factory warranty on a stock 1.5T engine in a 2020 Civic Touring. Friend had to pay $6100 to get a USED motor swapped in. After the motor was swapped in, they did not even reprogram the mileage on the gauge cluster and left over 30 dings and scratches on the body of the car. Be wary doing business with them.

So I was looking for a used car I told them my price range, they told me they had a Honda accord coming that was in my budget and would call me when it came in. They call me later that evening said the car had arrived and to come by the next morning to make the deal. I get there at 10 am and they sold it to someone else. First off don't tell someone you have a car for them and schedule for them to come up there to buy it and then sell it before they get ... Read More

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Google - Apr 14, 2021

So I was looking for a used car I told them my price range, they told me they had a Honda accord coming that was in my budget and would call me when it came in. They call me later that evening said the car had arrived and to come by the next morning to make the deal. I get there at 10 am and they sold it to someone else. First off don't tell someone you have a car for them and schedule for them to come up there to buy it and then sell it before they get there I was not late it was still early they knew I was coming to buy it they told me to be there and stiffed me. Very poor salesmanship. Never get my business I had the money in hand ready to buy you should have told the other person you had a buyer already. Went to leglue nissan instead and got a good deal on a used dodge charger.

Stood for 10 minutes in service department before being acknowledged!! waited 5 more minutes to let THEM (record of appointments??) know what I was there for. HIRE A GREETER!!! Took my vehicle in specifically for a oil change and right passenger side noise coming from tire area. Left with the noise I wanted fixed!!! After you've hired a greeter hire more competent mechanics too!

Worse experience ever I purchased a car June 17,2020 and it didn't have good running air on top of the other issues I tried to over look, I took the car to get the air looked and they refused to fix it and told me nothing was wrong with it, all the dealers are concerned about is making a sale,because after that the staff was extremely rude and unfriendly,I ended up turning the car in and going somewhere else and they gave me a better deal and good running air.

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