Customer Testimonials

Servicing was very rude , seemed as if they didn’t want to help . Dealer was making unnecessary racial jokes .

My experience with Walker Honda in Alexandria La was exceptional! Daniel Byles was my salesman and he was very professional and courteous. He absolutely made my transaction easy and enjoyable. The finance person was also excellent. I love my Passport and will definitely recommend the dealership and Daniel to all my family and friends! Thank you Walker Honda!

This is Kenny. My wife, Cheryl, and I bought a new 2026 Ridgeline Black Edition today from Walker Honda. Our Salesman was Lamuel Holmes. In my lifetime I have purchased three Honda vehicles. We’ve purchased a Civic, a CRV, and currently own a Passport. This was our first car buying experience at Walker Honda and by far was our best buying experience. Lamuel had a no pressure approach, was a great listener and once we talked, discussed the out the door number, a hassle free deal was made within minutes. Their finance man also had a no pressure approach and ... Read More

Full review text opened.

Google - Oct 20, 2026

This is Kenny. My wife, Cheryl, and I bought a new 2026 Ridgeline Black Edition today from Walker Honda. Our Salesman was Lamuel Holmes. In my lifetime I have purchased three Honda vehicles. We’ve purchased a Civic, a CRV, and currently own a Passport. This was our first car buying experience at Walker Honda and by far was our best buying experience. Lamuel had a no pressure approach, was a great listener and once we talked, discussed the out the door number, a hassle free deal was made within minutes. Their finance man also had a no pressure approach and was great to work with. I definitely give both of these men a five star rating. I left the dealership with a great deal, a great truck and a smile on face.

Dropped my car off today for a price check on a valve cover gasket replacement, AC compressor, and a instrument panel for my drivers seat. Now Im stuck paying 530 dollars for a valve cover gasket replacement because when I got the price check for it I said okay. I didn’t realize that okay means to go ahead and do the replacement and make me pay 530 dollars when I already specified that I only wanted a price check. There shouldn’t be any miscommunication or assumptions when it comes to a price tag like that. I’m a college student ... Read More

Full review text opened.

Google - Oct 14, 2026

Dropped my car off today for a price check on a valve cover gasket replacement, AC compressor, and a instrument panel for my drivers seat. Now Im stuck paying 530 dollars for a valve cover gasket replacement because when I got the price check for it I said okay. I didn’t realize that okay means to go ahead and do the replacement and make me pay 530 dollars when I already specified that I only wanted a price check. There shouldn’t be any miscommunication or assumptions when it comes to a price tag like that. I’m a college student and can barely afford to even get my car back now. If I could leave a 0 star I would.

Daniel Byles went out of his way to help me replace my Honda Pilot after my accident. He helped me get the vehicle I needed quickly and at a great price! Thanks Daniel and Walker for great service!!

Daniel Byles was very helpful in our search for a new vehicle. He assisted greatly with test drives and was very knowledgeable of both vehicles we were interested in. We are very happy with our purchase!

Daniel Byles handled our purchase very professionally and courteously. He answered all our questions and concerns promptly and efficiently and worked with us to give us a great deal. We really appreciate him.

She’s the best I highly recommend Mikie and I will be back to do business with you❤️❤️💯💯

I had such a wonderful experience working with Miss April Clark! She was incredibly patient, kind, and helpful throughout the entire process of helping me find my brand-new car. As a first-time car buyer, I had a lot of questions, but Miss April took the time to explain everything to me in detail and made sure I understood what I was getting into. I truly appreciate the time, effort, and genuine care she put into helping me. She made what could have been a stressful experience feel comfortable and positive. I’m so grateful for her help and absolutely love ... Read More

Full review text opened.

Google - Aug 14, 2026

I had such a wonderful experience working with Miss April Clark! She was incredibly patient, kind, and helpful throughout the entire process of helping me find my brand-new car. As a first-time car buyer, I had a lot of questions, but Miss April took the time to explain everything to me in detail and made sure I understood what I was getting into. I truly appreciate the time, effort, and genuine care she put into helping me. She made what could have been a stressful experience feel comfortable and positive. I’m so grateful for her help and absolutely love my new car! Thank you so much, Miss April, for making my first car-buying experience such a great one! ❤️

I purchased a Ridgeline sports Trail on July 1, 2026. I must say that if possible, I would never purchase from another Honda dealership. They were A+ across the board. I have mobility health issues which they accommodated me without hesitation, professionally, and were not aggravated about it at all. They were also not aggravated about dealing with me mainly through mobile devices. They dealt with me and helped me throughout the entire process, without hesitation where I only had to make one trip to pick up my vehicle. if I could give more stars I would. Thank you to the entire ... Read More

Full review text opened.

Google - Jul 8, 2026

I purchased a Ridgeline sports Trail on July 1, 2026. I must say that if possible, I would never purchase from another Honda dealership. They were A+ across the board. I have mobility health issues which they accommodated me without hesitation, professionally, and were not aggravated about it at all. They were also not aggravated about dealing with me mainly through mobile devices. They dealt with me and helped me throughout the entire process, without hesitation where I only had to make one trip to pick up my vehicle. if I could give more stars I would. Thank you to the entire team at Walker Honda in Alexandria. Thanks again to you guys and women PETER D.

Purchased a 2024 Honda CRV hybrid from them two years ago. Complained to them about the loud noise it made due to it being a hybrid, one of the service reps told me there's nothing they can do for this, suggested that I just trade it in, how insulting that was. Purchased and paid about $2,300 for an extended warranty through LDS, a few weeks later found that Honda offered a Honda care warranty with with more miles and years of coverage for $1400 which was not offered to me by Walker so so I canceled LDS got a refund and purchased ... Read More

Full review text opened.

Google - Mar 1, 2026

Purchased a 2024 Honda CRV hybrid from them two years ago. Complained to them about the loud noise it made due to it being a hybrid, one of the service reps told me there's nothing they can do for this, suggested that I just trade it in, how insulting that was. Purchased and paid about $2,300 for an extended warranty through LDS, a few weeks later found that Honda offered a Honda care warranty with with more miles and years of coverage for $1400 which was not offered to me by Walker so so I canceled LDS got a refund and purchased the Honda care warranty through a dealer in another state, finance person at Walker told me that Honda care was not a good as good warranty as LDS, the reason that most dealers in this area offer LDS is because they receive a very large commission even though there are better Warranties that can be purchased directly through the automobile companies. Also purchased a tire, rim, dent and windshield warranty from them for over $600, my wife hit a piece of concrete and ruined the tire, she had forgot we purchased this warranty and Walker didn't even bother to look it up on their records and didn't get prior approval so it was denied. Another time had a nail in the tire which couldn't be repaired, the rep said the tire was worn too much so that claim was also denied. This was the first and last vehicle I will ever buy through Walker. From my experience they do not try to help their customers. The car was totaled about a month ago and we purchased a 2026 Hyundai Tucson from Giles Hyundai in this area with a much better warranty and many more options, plus the dealership gives you a 200K miles warranty on the powertrain if you have it serviced there every 7500 miles.

If I could give Honda zero stars, I most definitely would. When I brought my vehicle to get an oil change Dec. 01,2025 everything on the Honda Multi- Point inspection checklist was checked green for satisfactory. Meaning all fluids and brakes were good. The next day one of my lights came on so I called Honda. One of the workers called me back later in the day stating it would be $240.00 to inspect my vehicle to find out what’s wrong with it. I stated to the worker that the light wasn’t on until after the oil change. She said ... Read More

Full review text opened.

Google - Jan 13, 2026

If I could give Honda zero stars, I most definitely would. When I brought my vehicle to get an oil change Dec. 01,2025 everything on the Honda Multi- Point inspection checklist was checked green for satisfactory. Meaning all fluids and brakes were good. The next day one of my lights came on so I called Honda. One of the workers called me back later in the day stating it would be $240.00 to inspect my vehicle to find out what’s wrong with it. I stated to the worker that the light wasn’t on until after the oil change. She said there was nothing she can do. I thought to myself maybe it’s just the weather since everything on the multi- point checklist checked off green. Days later my vehicle started smoking. Honda wasn’t topping off the coolant which caused the radiator to have to be replaced. I was charged 1,348.90. I was at honda from 7:48am until close. When I left with my vehicle I was scared for my life and didn’t feel safe. The workers at Honda are lazy please, please, please for your own safety do not let them touch your vehicle. Over price, take forever and most definitely will destroy your vehicle from negligence then blame the customer.

I DO NOT recommend this dealership at all!!! They screwed me over so bad on a vehicle. And they never answer the phone when you call.

I do not recommend this place to touch your tires. Last year 2024, I came here multiple times due to my tire light coming, on they could never figure out what the problem was. I told my dad about what was going on he told me about a place to take it down the road. So I brought my car to the place my dad recommended to me and he pulled the car in checked my tires, brought it back out said that the Honda place put too much air in the tires so he let out some of the air ... Read More

Full review text opened.

Google - Sep 25, 2025

I do not recommend this place to touch your tires. Last year 2024, I came here multiple times due to my tire light coming, on they could never figure out what the problem was. I told my dad about what was going on he told me about a place to take it down the road. So I brought my car to the place my dad recommended to me and he pulled the car in checked my tires, brought it back out said that the Honda place put too much air in the tires so he let out some of the air and I was good to go. My tire light never came back on after that. Yesterday September 24, 2025 I brought my car to Walker Honda to get an oil change and they recommended a tire rotation. So I got those done and 3 other things. The only thing I got done dealing with tires was the rotation. My tire light was not on when I left the Honda place and I got to about the car wash, and the tire light popped on. So I turned back around brought it back and I told them I just left and that my tire light came on not long after I left. The service advisor asked me if the light was on when I came in I said no. She brought it back to the technician, and when the service advisor brought it back to me she said the tech told her that he “didn’t know how to calibrate it” after the rotation. I left with the light off at about 2:40 drove back to work. I left work at 5:24 and the tire light came back on at 5:26. I’m just not understanding, how the Honda techs are having so many problems figuring out the tires. So once again. I do not recommend you to take your vehicle to Walker Honda if it has anything to do with tires.

The service department is horrible!!! They charged me an arm and a leg to replace my alternator , it went out and now they don’t want to fix it and it has a warranty!! If I could give 0 stars I would. The sales representatives sale raggedy cars to the customers soon as you get the car something wrong. Do not buy cars from walker Honda!!!!

My wife woke up this morning to a low tire pressure light. We assumed it was probably a nail and dropped it off at Walker to be patched since we had some other things needing to be taken care of. Sometimes later that morning my wife calls to tell me she was contacted by Walker to tell her the tire could not be patched because their patches were too big and the nail was too far outside the tread. When I arrived that afternoon to pick the vehicle up I asked that the old tire be placed in the back ... Read More

Full review text opened.

Google - Jun 20, 2025

My wife woke up this morning to a low tire pressure light. We assumed it was probably a nail and dropped it off at Walker to be patched since we had some other things needing to be taken care of. Sometimes later that morning my wife calls to tell me she was contacted by Walker to tell her the tire could not be patched because their patches were too big and the nail was too far outside the tread. When I arrived that afternoon to pick the vehicle up I asked that the old tire be placed in the back of her vehicle. When I got home to inspect the tire I was shocked to find the only nail almost dead center of the tire. I can't come to any other conclusion than my wife was lied to in order to sell a tire and Walker didn't expect us to ask for the tire back. I'd like someone to contact me about this.

I took my van to Walker Honda. I told them the problem was the power steering. They diagnosed it as the entire power steering pump needing to be replaced. The charge was going to be $1600+ for parts and labor. And an additional $100+ to flush the whole system. I told them I would not be able to pay that at this time, and I picked up my car. They charged me $233 just to diagnose the issue. I immediately took it to a local mechanic. The real problem was a loose O ring on the power steering system and for $240, the local ... Read More

Full review text opened.

Google - Jun 16, 2025

I took my van to Walker Honda. I told them the problem was the power steering. They diagnosed it as the entire power steering pump needing to be replaced. The charge was going to be $1600+ for parts and labor. And an additional $100+ to flush the whole system. I told them I would not be able to pay that at this time, and I picked up my car. They charged me $233 just to diagnose the issue. I immediately took it to a local mechanic. The real problem was a loose O ring on the power steering system and for $240, the local mechanic fixed the actual issue AND flushed my system for me. I should receive a refund for the $233 they took from me to wrongly diagnose my car's issue!

A waste of time.